Company Policies
Shipping Policy
We Ship Worldwide, With Flat Rate Shipping For Any Size Order
USA & Territories Advantage US Mail - $5.00 Any Size Order
Canada First Class Intl Mail - $15.00 Any Size Order
Worldwide* First Class Intl Mail - $20.00 Any Size Order
*Some Worldwide Locations May Require Higher Shipping Charges
Orders will be shipped from Florida on the same business day, as payment is received. Typical delivery time for a coast to coast shipment is three to five business days using Advantage US Mail. Delivery time for an Alaska, Hawaii or US Territory shipment is longer. Delivery time for international shipments using First Class International Mail are also longer, with possible added delays clearing customs.
Consider upgrading to Priority Mail or Express Mail for much faster delivery times.
Return Policy
Customers must contact us for return authorization prior to returning any items. Custom orders are not returnable.
All customer returns for refund must be made within 14 days. All returned merchandise must be unused and in re-sellable condition with all original packaging. Customers are responsible for all incurred shipping charges, unless the item(s) received were damaged or defective.
Refused, Rejected, Returned And Misaddressed Mail
Customers are responsible for all incurred shipping charges for refused, rejected, returned or misaddressed mail, unless caused by BuyStripes error.
Sales Tax Policy
Florida State Sales Taxes will be collected for shipments within the State of Florida. Florida State buyers wishing to claim a Florida State Sales Tax exemption, should include a note. After furnishing a properly completed Florida State Sales Tax Resale Certificate, we will refund all Florida State Sales Taxes collected.
Sales taxes for shipments to locations other than the State of Florida will normally not be collected; however certain States may have negotiated agreements with our payment processor, authorizing them to collect the appropriate State Sales Tax due for shipments to their State.
Affiliate Policy
Our website may advertise some products which are only available to purchase from an affiliate by means of a referral fee link to their website. Affiliate purchases are subject to the affiliate's shipping, return, sales tax, privacy and company policies.
Additionally, our website's information pages may link to offsite websites and website pages; some of which may be of an affiliate; offering a referral fee.
Custom Order Policy
Customers requesting a custom order quote, are furnished a quote / invoice, which includes drawings and images for customer review and approval. The actual custom shoulder board epaulets produced will have fabric type and color, thread type and color, materials type and color, symbol size and design, bar size and color, and overall product sizing that is close to, but not exactly the same as the included drawings and images.
Custom orders require an approximate eight to ten week production lead time. If an order is needed on or before a specific date; the exact date must be specified when placing the order. All custom orders are subject to minimum order size requirements.
Custom orders are made to customer specifications and are non-returnable, non-cancellable, and non-refundable once payment has been made.
Privacy Policy
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Information Collection And Use - This website’s registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary, i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security - This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". If you have any questions about the security at our web site, please send us an e-mail.
Cookies Policy
Our cookies policy applies to our website, any website or branded pages on third party platforms (i.e. YouTube and Facebook) and applications accessed or used through such websites or platforms which are operated by or on behalf of our website. By using our website, you are consenting to the use of cookies and other tracking technology in accordance with our cookies policy. If you do not agree to the use of cookies and other tracking technology in this way, you should set your browser settings accordingly or not use our website. If you disable cookies that we use, or third parties use, this may impact your user experience while on our website. When using a mobile device to connect to the internet, you should refer to the privacy and cookies notices of the specific app you are using to understand it’s specific data collection practices.
Understanding Cookies - Cookies are small text files that websites place on your device as you are browsing. They are processed and stored by your web browser. In and of themselves, cookies are harmless and serve crucial functions for websites. Cookies can also generally be easily viewed and deleted. However, cookies can store a wealth of data, enough to potentially identify you without your consent. Cookies are the primary tool that advertisers use to track your online activity so that they can target you with highly specific ads.
Types of Cookies - In general, there are three different ways to classify cookies: what purpose they serve, how long they endure, and their provenance.
Duration: Session Cookies - These cookies are temporary and expire once you close your browser (or once your session ends).
Duration: Persistent Cookies - This category encompasses all cookies that remain on your hard drive until you erase them or your browser does, depending on the cookie’s expiration date. All persistent cookies have an expiration date written into their code, but their duration can vary. They should not last longer than 12 months, but in practice, they could remain on your device much longer if you do not take action.
Provenance: First-party Cookies - As the name implies, first-party cookies are put on your device directly by the website you are visiting.
Provenance: Third-party Cookies - These are the cookies that are placed on your device, not by the website you are visiting, but by a third party like an advertiser or an analytic system.
Cookies Purpose: Strictly Necessary Cookies - These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Cookies that allow web shops to hold your items in your cart while you are shopping online are an example of strictly necessary cookies. These cookies will generally be first-party session cookies.
Cookies Purpose: Preferences Cookies - Also known as “functionality cookies,” these cookies allow a website to remember choices you have made in the past, like what language you prefer, what region you would like weather reports for, or what your user-name and password are so you can automatically log in.
Cookies Purpose: Statistics Cookies - Also known as “performance cookies,” these cookies collect information about how you use a website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions. This includes cookies from third-party analytics services as long as the cookies are for the exclusive use of the owner of the website visited.
Cookies Purpose: Marketing Cookies - These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. These are persistent cookies and almost always of third-party provenance.